Rapid7 works with resellers and distributors to meet the needs of its customers in more than 100 countries around the world. For areas outside the United States where Rapid7 is in contact with local distributors, specific Rapid7 PACT guidelines will be established and introduced during H2 2017. Rapid7 LLC or Rapid International Limited (if applicable, “Rapid7”) is willing to provide you, as a person, company or entity (hereafter “you” or “your” or “your” or “customer”), certain services that subscribe to a written offer, order, statement of work or similar document with Rapid7, which refers to these terms and conditions (hereafter referred to as “the agreement”), provided you agree to all terms. Read carefully the terms and conditions of this agreement before purchasing services from Rapid7. This is a legal and enforceable contract between you and Rapid7. By concluding a written offer, a statement of work or a similar document with Rapid7, referring to the agreement below, you accept the terms of this agreement. If you enter into a separate written agreement with Rapid7 regarding the Services, the terms and conditions of this separate written agreement apply and that agreement has no effect. 10.1 Downtime. Subject to this agreement and the service level agreement in www.rapid7.com/legal/sla/, Rapid7 makes economically appropriate efforts to provide the service 24 hours a day, 7 days a week during the duration of the subscription.
The customer accepts that the service may be inaccessible or unusable from time to time for a variety of reasons, including: (i) device disruptions; (ii) periodic maintenance or repair work that Rapid7 may perform from time to time; or (iii) causes that are not controlled by Rapid7 or that are not reasonably foreseeable by Rapid7, including the interruption or disruption of telecommunications connections or digital transmissions, hostile network attacks or network overloads or any other outage (“downtime” set). Rapid7 will make reasonable economic efforts to give the customer 24 hours` notice in the event of a planned downtime. During these transactions, Rapid7 is not required to reflect customer data or transfer customer data. Rapid7 will make reasonable economic efforts to minimize disruption, ininviability and/or inoperability of service in relation to downtime, whether planned or not.