We may withdraw all our rights and obligations from the Terms. Handmade items are items made and/or designed by you, the seller. Read our full handmade policy here. The case system is how order disputes are resolved at Etsy. We ask buyers to go directly to the seller and try to resolve outstanding issues before opening a deal on Etsy. For this reason, it is important that you fulfill your store rules and react regularly to messages from your buyers. Sometimes, however, a case may be necessary, and Etsy will work with you and the buyer to resolve it as quickly as possible. Third Party Services.